Paisatax AI

Privacy Policy

Last Updated: January 25, 2025

Introduction

PaisaTax LLC ("we," "our," or "us") is committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tax preparation mobile application and related services.

Information We Collect

Personal Information

  • Full name and contact information
  • Social Security Number and Tax ID information
  • Financial information necessary for tax preparation
  • Contact details (email address, phone number)
  • Authentication credentials
  • Information provided through video calls and chat support

Technical Information

  • Device information and identifiers
  • Usage data and interaction with the app
  • IP addresses and session information
  • App performance data

Camera Permissions

Our app requests camera access to allow users to:

  • Capture photos of tax documents for upload and processing
  • Scan receipts and other financial documents
  • Take photos during video support sessions

Photos taken through the app are:

  • Processed for tax document analysis
  • Stored securely using the same encryption standards as other data
  • Retained according to our 7-year data retention policy for IRS compliance
  • Never shared with third parties except as required for tax preparation services

How We Use Your Information

We use your information to:

  • Prepare and file your tax returns
  • Authenticate your identity
  • Provide customer support
  • Improve our services
  • Comply with legal obligations
  • Process payments
  • Send important notifications about your tax filing status

Data Security

We implement industry-leading security measures:

  • AWS Cognito for secure user authentication and authorization
  • End-to-end encryption for all data in transit
  • AWS KMS (Key Management Service) encryption for data at rest
  • Secure HTTPS API endpoints with strict access controls
  • Encrypted database storage
  • 7-year data retention policy for IRS compliance
  • Secure video/chat communications infrastructure

Contact Information

For privacy-related inquiries:

  • Email: rnunezcu@paisatax.com
  • Phone: [+1 248-835-7409]

Data Retention

  • We retain tax-related documents for 7 years to comply with IRS requirements
  • Encrypted backups are maintained even after account deletion for compliance purposes
  • You can request data deletion subject to regulatory requirements

Your Privacy Rights

You have the right to:

  • Access your personal information
  • Request corrections to your data
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications

Third-Party Sharing

We do not sell your personal information. We may share your information with:

  • Tax authorities as required by law
  • Service providers who assist in tax preparation
  • Legal authorities when required by law or to protect rights

Changes to Privacy Policy

We may update this Privacy Policy periodically. Users will be notified of any material changes.

Children's Privacy

Our services are not intended for users under 18 years of age.

Delete Your PaisaTax Account

We're sorry to see you go! If you've decided to delete your PaisaTax account, please follow the instructions below to request account deletion.

⚠️ Important: Account deletion is permanent and cannot be undone. All your tax documents, calculations, and personal data will be permanently removed from our systems.

How to Request Account Deletion

To delete your PaisaTax account, please send an email request to our support team:

Required Information

Please include the following information in your email:

  • Subject Line: "Account Deletion Request - PaisaTax"
  • Email Address: The email address associated with your PaisaTax account
  • Full Name: Your full name as registered with PaisaTax
  • Reason for deletion: (Optional) Help us improve by letting us know why you're leaving

What Gets Deleted

When you request account deletion, the following data will be permanently removed:

  • Your personal profile information (name, email, phone number)
  • All uploaded tax documents and files
  • Tax calculation history and results
  • Account settings and preferences
  • All stored biometric authentication data
  • Any photos or images uploaded to the app

Data Retention Period

Once we receive your deletion request:

  • Immediate: Your account will be deactivated and you will no longer be able to log in
  • Within 30 days: All personal data will be permanently deleted from our active systems
  • Up to 90 days: Some data may remain in encrypted backups for security and legal compliance purposes before being permanently purged

Note: We may retain certain anonymized analytics data and transaction records as required by tax and financial regulations. This retained data cannot be linked back to your personal identity.

Processing Time

Account deletion requests are typically processed within 5-7 business days. You will receive a confirmation email once your account has been successfully deleted.

Alternative: Delete Specific Data Only

If you don't want to delete your entire account but want to remove specific data, you can also email us to request deletion of:

  • Specific tax documents or files
  • Calculation history from certain periods
  • Uploaded photos or images

Need Help?

If you have questions about account deletion or need assistance with the process, please don't hesitate to contact our support team at the email address above.

This page is part of PaisaTax's commitment to user privacy and data protection. For more information about how we handle your data, please review our Privacy Policy.

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